An automated online booking system
We all expect to be able to choose a time and date when booking our appointments, from eye tests to home shopping deliveries. We help you provide this level of choice for your customers, while keeping efficiency high and service costs minimal.
Our clients often come to us with problems focused around 3 key areas: growing customer expectations, rising pressure to reduce costs and limited visibility of operations.
As specialists in field team optimisation and partners of JRNI, the self-service appointment booking software, we have developed a way for field-based organisations to gain greater control over the cost of field services and improve customer satisfaction.
How can JRNI be used?
JRNI is very versatile and can be used for almost any service that you might be running.
The platform can be fully customised and integrates with a range of other technologies, for example, e-payment applications.
Clients tell us that the most appealing benefit to JRNI is how easy it makes the process for their customers and their staff. Easy to navigate controls for employees and instant mobile access for customers makes the booking experience better for everyone.
This innovative approach to online scheduling improves accessibility to your services, increases customer satisfaction and creates great efficiency savings.
How can JRNI improve field efficiency?
JRNI by Field Dynamics uses geospatial data and operational metrics to allocate appointments to field team members in the most efficient way possible. You can associate multiple dimensions to the allocation process, such as skill sets and team area boundaries.
Here are some of the metrics that can be used in the platform to help you optimise your field operations.
Each colour represents a member of your field team.
Excess Travel
Excess travel is often caused by inefficient appointment bookings. You can avoid this using geospatial analysis and a clear bird’s-eye view of operational performance. The integrated maps can highlight where excess travel happens and give you the opportunity to optimise your routing, or even adjust team boundaries to match demand.
Duplication
High duplication means that you have too many operatives working across the same service area, whereas low duplication means that an appropriate number of operatives efficiently meet the demand in one service area. Low duplication improves time and cost efficiency.
If you could avoid unnecessary duplication and excess travel, you could make some significant savings and complete more tasks per day.
Based on your preferences, we limit the appointments available for your customers to view and book. Whether you want to limit appointments to a particular postcode area per team member, or limit appointment availability based on bookings that have already been made, simply define your preferences and allow JRNI to do the efficiency calculations for you.
